Hi!! I’ve been a Sprint for over eight years now, and in those eight years I have owned an HTC Hero, HTC EVO, and now am a proud owner of an HTC One max for last two years. 

Recently, I have been having battery trouble; When the charge is used to about 21% remaining, within minutes of some usage I receive an alert of 14% remaining and just seconds from that an alert stating 8% remaining, and, at times, seconds after that, the phone shuts off.  

Since I own the phone, paying full retail price, and have been paying monthly insurance payments, I took the phone to a Sprint store that has a technician on site.  The technician informed me that the HTC One max was no longer available.  #GASP!!!  This was quite upsetting to learn.  My phone is paid for and I cannot get a replacement for the same model?!?  And because of the phone’s design, the embedded battery, the faulty battery cannot be replaced.  

The phone [one max] does everything I need it to do and it has the perfect size screen.  Since my upgrade to from the EVO, my friends continue to ask me about my phone.  Many strangers have asked about the make and model of the phone when they see me using it.  I direct them to Sprint and let them know that it’s an HTC One max.  I don’t need an upgrade.  Unless, in the future, there is a new version of this model; HTC One max ultra, and yes, you may use that. 

The technician actually offered to replace the phone with a competing manufacturer’s phone.  #DoubleGASP!!  I am not interested in another brand; HTC all the way!   

Can someone please help me??!?